Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Customer education is increasingly a core SaaS capability, especially as platforms expand from initial usage into enterprise-wide adoption. A Customer Learning Program Lead sits at the intersection of product complexity, customer outcomes, and scalable enablement, translating what a SaaS product can do into what customers can reliably achieve. In an AI-driven software context, structured learning becomes part of the operating model, not a supporting asset.
This role stands out for the kind of systems thinking it builds: designing learning journeys, choosing what to standardise versus tailor, and using evidence to decide what to scale or retire. Those are durable skills across SaaS, where adoption, retention, and expansion depend on repeatable customer competence. Leading a portfolio and a team also develops managerial range that transfers well into broader customer experience or product-led growth environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence.
We help customers build the confidence and practical skills to use OpenAI effectively, change how work gets done, and realize lasting value.
About the Role
Helping organizations adopt AI takes more than access to powerful technology. People across the workforce need the skills and confidence to use it well.
Within Customer Education, you will lead the enterprise learning program and team. You will set direction, develop the team, and build a clear, high-quality learning portfolio that moves customers from first learning to confident use and meaningful business impact.
This is a rare opportunity to define how customers learn with OpenAI at global scale, alongside the teams shaping the technology.
In this role, you will:
Lead and develop a high-performing Customer Learning team.
Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results.
Turn priority customer needs into role-based tracks, paths, and high-quality programs.
Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences.
Lead how learning reaches customers through owned and partner channels.
Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.
You might thrive in this role if you:
Build strong teams, grow talent, and create accountability.
Shape education strategy from customer needs and turn it into programs with measurable impact.
Make clear portfolio choices about investment, capacity, and focus.
Turn complex learning into clear journeys customers can understand and use.
Reach customers through owned and partner channels, building trust across teams.
Qualifications
Required
10+ years in customer education, product education, digital learning, customer adoption, or a related field.
Substantial experience managing and developing a multidisciplinary customer education or learning team.
Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
Evidence that your work changed product use, adoption, or measurable customer value.
Excellent cross-functional leadership, executive communication, and curiosity about AI.
Preferred
Experience with enterprise software, developer tools, AI, or another fast-moving field.
Experience serving global audiences through learning platforms, academies, or digital education programs.
Why OpenAI?
AI is becoming a foundational capability for every company and role. This role will shape how millions of customers learn to use increasingly powerful AI well—and create a global standard for customer learning as the category evolves.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
